The 'no I can't call you, I'm busy AF' frustration echoes through IT departments worldwide. This deep dive explores why synchronous communication demands are breaking modern support systems and how automation and process redesign can fix the problem.
When a retired CEO keeps calling for tech support, how do you set boundaries without damaging the relationship? This comprehensive guide provides actionable strategies for IT professionals navigating this delicate situation while maintaining professionalism and respect.
VMware's recent threats to disrupt service for perpetual license holders have sent shockwaves through the sysadmin community. This comprehensive guide breaks down what's happening, your legal rights, and practical migration strategies for 2026.
A disturbing trend is emerging in 2025 where organizations are removing admin rights from elevated accounts while keeping the accounts themselves, forcing IT staff through multiple approval portals for every task. This security theater approach is crippling productivity while offering questionable security benefits.
Every sysadmin knows the frustration of being interrupted mid-flow. But what if automation could handle the predictable 'stupid' questions? We explore how modern DevOps principles can create systems resilient to human unpredictability.
What begins as a fun technical hobby—setting up Pi-hole, Plex, and Docker containers—can quickly morph into 24/7 unpaid IT support when your family starts depending on it. This guide explores how to set boundaries, build resilience, and keep the joy in your home lab.
When Steam's holiday outage hit, sysadmins everywhere raised a virtual glass to their counterparts at Valve. This deep dive explores what really happens during major platform failures, the human cost of on-call rotations, and how modern DevOps practices can prevent—or at least mitigate—these nightmares.
For every sysadmin and DevOps engineer covering holidays, this guide explores practical automation strategies, monitoring optimizations, and team management approaches to ensure peaceful celebrations while maintaining system reliability.
How do some tech professionals build decades-long careers without ever facing a traditional job interview? We explore the hidden path of networking, skill demonstration, and automation expertise that bypasses conventional hiring processes.
A sysadmin's routine check of phishing reports revealed an employee's OnlyFans subscription, sparking a major debate about privacy, monitoring, and where IT's responsibility ends. This incident highlights critical issues every organization faces in 2025.