🕵️‍♂️ TrustRadius Review Scraper ## 📌 Overview The TrustRadius Review Scraper is an Apify Actor that crawls www.trustradius.com to extract detailed customer review data for a given software keyword. It’s ideal for gathering sentiment insights, pros/cons, and reviewer details across multiple pages. --- ## 🚀 Usage 1. Sign in to your Apify account. 2. Run the TrustRadius Review Scraper actor, supplying the JSON input below via the Apify platform. --- ## 🔧 Input The actor expects a JSON object with these fields: | Field | Type | Required | Description | |------------------------|-----------|----------|---------------------------------------------------------------------------------------------------| | keyword | string | ✅ Yes | The software/product keyword to search for (e.g., "slack"). | | page_limit | integer | ❌ No | Number of pages of reviews to scrape. Defaults to 1 if omitted. | | proxyConfiguration | object | ❌ No | (optional) Configure Apify proxy. Helps avoid IP bans. | | └─ useApifyProxy | boolean | ❌ No | Set to true to use Apify’s proxy infrastructure. | ### 📘 Example Input json { "keyword": "slack", "page_limit": 2, "proxyConfiguration": { "useApifyProxy": true } } --- ## 📤 Output For each page scraped, the actor returns a single JSON object with these fields: | Field | Type | Description | |------------------------|------------|-------------------------------------------------------------------------------------------------------| | url | string | The TrustRadius reviews URL that was scraped. | | software_name | string | The keyword/software name (same as input). | | overall_rating | string | Aggregate score (e.g., "9 out of 10"). | | community_insights | string | TrustRadius “Insights” summary for the product. | | pros | string | Combined pros text extracted from reviews. | | cons | string | Combined cons text extracted from reviews. | | reviewer_info | array | List of individual reviewer details and their Q&A. | ### 📝 Reviewer Info Object Each element in reviewer_info has: - full_name - title - job_type - department - company_name - company_size - review_author_image_url - linkedin_profile_url - full_review_info - href: link to the full review page - children: short title or snippet - questions_answers: array of { question, answer } pairs extracted from structured review fields --- ## 📦 Example Output json { "url": "https://www.trustradius.com/products/slack/reviews/all?page=1", "software_name": "slack", "overall_rating": "9 out of 10", "community_insights": "TrustRadius Insights for Slack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.", "pros": "Ease of Communication: Users have praised Slack for its seamless communication features, allowing quick messaging and efficient collaboration among team members. Integration with Third-Party Apps: Reviewers value the platform's ability to integrate with various third-party apps and services, enhancing productivity and streamlining workflows. Customization Options: Customers appreciate the flexibility and customization options in Slack, such as setting notification preferences, creating private channels, utilizing emojis for interactive communication, sharing files seamlessly. Integration: Integration with project management tools and calendars is also commended for enhancing connectivity in workflows. Search Features: Users find the search functionality valuable for easily finding past messages and reference materials.", "cons": "Connectivity Issues: Users have experienced connectivity issues during huddles, resulting in audio problems and the need to rejoin meetings. Some users have reported ongoing challenges with maintaining a stable connection, impacting their overall meeting experience negatively. Search Functionality Limitations: Some users have suggested implementing a date range filter in Slack's search functionality for more efficient message retrieval. Reviewers have pointed out frustrations with the current search options, citing difficulties in finding specific information within the platform. User Interface Improvements: The user interface of Slack is considered in need of improvement for better usability according to reviewers. Users desire a more intuitive and visually appealing interface design that enhances navigation and overall user experience.", "reviewer_info": [ { "full_name": "Ryan Montague", "title": "Sales Development Team Lead", "job_type": "Manager", "department": "Sales", "company_name": "Netgain Solutions", "company_size": "51-200 employees", "review_author_image_url": "https://media.trustradius.com/profile-photos/67f68277b99dab5f2fb58012/VEOQX52S274U.jpeg", "linkedin_profile_url": "https://www.linkedin.com/in/rmontague", "full_review_info": { "href": "https://www.trustradius.com/reviews/slack-2025-04-09-09-21-45", "children": "Slack is a must" }, "questions_answers": [ { "question": "Use Cases and Deployment Scope", "answer": "Inter-company messaging and notifications from other apps." }, { "question": "Likelihood to Recommend", "answer": "Yes, I would recommend Slack for cross-team collaboration." } ] } ] } --- ## 🆘 Support For custom outputs, simplified formats, or bug reports, please contact: 📧 Email: support@getdataforme.com 🌐 Contact Form: https://getdataforme.com/contact/ > Note: When emailing, include “custom support” in the subject line. Thank you!