Trustpilot Intelligence Scraper Extract company reviews, ratings, and AI-powered sentiment analysis from Trustpilot for brand reputation monitoring, competitor intelligence, and business insights. ## Market Opportunity $2.8 Billion Market (2023) growing to $5.6 Billion (2032) - 8.1% CAGR - 300 million+ reviews on Trustpilot - 149,055+ companies using the platform - 71% of consumers check Trustpilot before buying ## Features - Company Reviews - Extract all reviews for any company - AI Sentiment Analysis - Automatic positive/neutral/negative classification - Verified Reviews - Track verified vs unverified reviews - Company Replies - Get business responses to reviews - Rating Filters - Filter by star rating (1-5) - Pagination Support - Extract up to 1,000 reviews per company - Metadata - Overall ratings, trust scores, total review counts ## Use Cases ### Brand Reputation Monitoring ($500-$2,500/month market) - Track your brand's reputation in real-time - Monitor customer sentiment trends - Catch negative reviews early for crisis management - Track review volume and rating changes ### Competitor Intelligence ($2,500-$10,000/month market) - Monitor competitors' reviews and ratings - Analyze competitor strengths/weaknesses - Track market positioning - Identify service gaps and opportunities ### Business Intelligence - Customer feedback analysis - Product improvement insights - Market research and trends - Due diligence for investments ## Input Parameters ### Mode Selection - Company Reviews - Extract reviews from specific companies - Search - Find and scrape companies by search query ### Company Reviews Mode | Parameter | Type | Description | Default | |-----------|------|-------------|---------| | companyUrls | array | Company domains or full Trustpilot URLs | Required | | maxReviewsPerCompany | integer | Max reviews to extract (1-1000) | 100 | | minRating | integer | Filter reviews >= rating (1-5) | - | | maxRating | integer | Filter reviews <= rating (1-5) | - | | includeSentiment | boolean | Add AI sentiment analysis | true | URL Examples: - apple.com - https://www.trustpilot.com/review/tesla.com - amazon.com ### Search Mode | Parameter | Type | Description | |-----------|------|-------------| | searchQuery | string | Search for companies (e.g., "e-commerce", "hotels") | ## Output Example json { "url": "https://www.trustpilot.com/review/apple.com", "company_name": "Apple", "overall_rating": 1.4, "total_reviews": 4523, "trust_score": 1.4, "website_url": "https://www.apple.com", "reviews_count": 20, "reviews": [ { "id": "abc123", "rating": 5, "title": "Excellent customer service", "text": "The team was very helpful and resolved my issue quickly...", "date": "2024-11-12T10:30:00Z", "verified": true, "reviewer_name": "John D.", "reviewer_reviews_count": 15, "company_reply": "Thank you for your feedback!", "sentiment": "positive" } ] } ## Data Fields ### Company Data - company_name - Business name - overall_rating - Average star rating (1-5) - total_reviews - Total number of reviews - trust_score - Trustpilot trust score - website_url - Company website - category - Business category ### Review Data - rating - Star rating (1-5) - title - Review title - text - Full review text - date - Publication date (ISO 8601) - verified - Verified purchase status - reviewer_name - Customer name - reviewer_reviews_count - Total reviews by this customer - company_reply - Business response (if any) - sentiment - AI classification (positive/neutral/negative) ## Pricing Pay-Per-Result (PPR) - Recommended - $0.05 per review ($50 per 1,000 reviews) - Includes: Review text, rating, metadata, AI sentiment analysis - High-value data for B2B customers Market Context: - Review monitoring tools: $99-$415/month - Brand reputation services: $500-$10,000/month - Customers already paying hundreds/month = proven demand Cost Examples: - 100 reviews = $5.00 - 1,000 reviews = $50.00 - 10,000 reviews = $500.00 ## Technical Details ### Architecture - Browser-Based - Uses Playwright for reliable scraping - JSON Extraction - Parses Next.js data for accurate results - AI Analysis - Rule-based sentiment classification - Error Handling - Graceful fallbacks and retries ### Performance - Speed - ~20 reviews per page, ~2 seconds per page - Reliability - Playwright handles anti-scraping measures - Scale - Can process thousands of reviews per run ## Legal & Compliance - Extracts publicly available data only - Respects Trustpilot's terms of service - For commercial use, ensure compliance with data protection laws (GDPR, etc.) - Do not use for harassment, spam, or malicious purposes ## Limitations 1. Rate Limiting - Trustpilot may block excessive requests 2. Dynamic Content - Layout changes may require actor updates 3. Review Access - Some reviews may be restricted by region 4. Pagination - Maximum 1,000 reviews per company (50 pages) ## Tips for Best Results ### Review Extraction - Start with maxReviewsPerCompany: 100 for testing - Use rating filters to focus on specific feedback types - Enable sentiment analysis for quick insights ### Brand Monitoring - Run daily/weekly for consistent tracking - Track both your company and competitors - Monitor sentiment trends over time ### Competitor Analysis - Extract reviews from top 5-10 competitors - Compare overall ratings and sentiment - Identify common complaints/praise ## Support For issues, questions, or feature requests, contact the developer or submit an issue on GitHub. ## Changelog ### Version 1.0 (2024-11-13) - Initial release - Company review extraction - AI-powered sentiment analysis - Verified review tracking - Company reply extraction - Rating filters - Pagination support