Customer Service

Articles tagged "Customer Service"

Notion's AI Support: Productivity Breakthrough or Customer Service Nightmare?

Notion's controversial shift to AI-powered support has divided users. While some praise faster responses, others miss human understanding. This deep dive examines what's working, what's broken, and how to navigate the new reality.

12 min read | Feb 07, 2026

Automation & DevOps

Citrix AI Support Nightmare: When Automation Breaks Your Business

When Citrix's new AI-only support model left administrators locked out of their own infrastructure, it exposed the dark side of automation. Here's what really happened, why it matters for your business, and how to protect yourself from similar failures.

11 min read | Jan 15, 2026